Returns & Refunds

Thank you for shopping with us!

If you do need to make a return or exchange, you're welcome to do so within 30 days. 

All returned items must be sent back to us unopened, unused, and in their original condition. We reserve the right to refuse a refund or exchange.

Please note that if it has been over 30 days from the day you received your item(s), then we are unable to accept your return. 
We will refund items if they are damaged when received, please send us a picture of the item to myurbanaura@gmail.com and one of our customer service team members will get back to you within 2 working days.